Privacy Notice

Last Updated: 21/05/2024

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1. Introduction

Welcome to Hampshire Private Physiotherapy. Your privacy and the security of your personal information are important to us. This Privacy Notice explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

 

2. Data Controller

Darren Smith

Hampshire Private Physiotherapy

The Lodge Retreat

Hill Farm Park

Branches Lane

Romsey

SO51 6FH

darrensmithphysio@gmail.com

 

3. What Information Do We Collect?

We may collect and process the following categories of personal information:

• Contact Information: This includes your name, email address, phone number, and postal address. We collect this information when you contact us for appointments or enquiries.

• Medical Information: In the course of providing physiotherapy services, we may collect and process information about your medical history, diagnosis, and treatment.

• Payment Information: If applicable, we may collect payment information, such as payment card details or bank account information, to process payments for our services.

• Website Usage Data: We may collect data about your interaction with our website, including your IP address, browser type, and pages you visit. This helps us improve our website's functionality and security.

 

4. How Do We Use Your Information?

We use your personal information for the following purposes:

• To provide you with physiotherapy services, including assessment, treatment, and follow-up care.

• To communicate with you, including appointment reminders, updates, and responses to enquiries.

• To process payments and invoices, if applicable.

• To improve our website and services by analysing website usage data.

 

5. Legal Basis for Processing

We process your personal information based on the following legal bases:

• Contractual Necessity: To fulfill our contract with you when you request our physiotherapy services.

• Legal Obligation: To comply with legal and regulatory requirements, including maintaining medical records.

• Legitimate Interests: To manage and improve our services and website, and to communicate with you effectively.

• Consent: Where required by law, we will obtain your explicit consent before processing your data.

 

6. Data Sharing

We may share your personal information with the following parties:

• Healthcare professionals involved in your treatment (with your consent).

• Payment processors, if applicable.

• Legal and regulatory authorities when required by law.

 

7. Security and Retention

We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

 

8. Your Rights

You have the following rights with respect to your personal data:

• Access: You can request access to the personal information we hold about you.

• Rectification: You can request that any inaccurate data is corrected.

• Erasure: You can request the deletion of your personal information, subject to legal requirements.

• Restriction: You can request the restriction of processing in certain circumstances.

• Data Portability: You can request a copy of your data in a structured, commonly used format.

• Object: You can object to the processing of your data based on legitimate interests.

 

9. Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Notice, please contact us at darrensmithphysio@gmail.com.

 

10. Changes to this Privacy Notice

We may update this Privacy Notice to reflect changes in our practices or for legal and regulatory reasons. The latest version will be available on our website.

 

11. Complaints

If you believe your data protection rights have been violated, you can file a complaint with the Information Commissioner's Office or another relevant supervisory authority.